Refund Policy
Change of Mind
Propify does not offer refunds or replacements for change-of-mind returns. We encourage all customers to consider their purchases carefully before finalizing an order, as all sales are considered final unless otherwise specified below.
Return Period and Request Process
Customers may request a return within thirty (30) days of receiving their item. To initiate a return, you must contact our customer service team at propifyco@gmail.com within this period. Once your request has been reviewed and approved, you will receive instructions on how and where to send your return. Please note that items sent back to us without prior authorization will not be accepted under any circumstances.
Eligibility for Returns and Exchanges
Eligibility for returns and exchanges is strictly limited to products that exhibit a genuine manufacturing fault or defect. Returns are not accepted for reasons including, but not limited to, general wear and tear, accidental damage, misuse, or dissatisfaction unrelated to product quality. All items returned must be in the same condition as when received—unused, unworn, with all original tags attached, and in their original packaging. A valid proof of purchase, such as a receipt or order confirmation, must be provided with every return request. All returns are subject to inspection and verification prior to approval; Propify reserves the right to refuse any return if the item is deemed unsuitable or does not comply with these requirements.
Non-Returnable Items
Certain products are not eligible for return or exchange under any circumstances. This includes, but is not limited to, perishable goods, custom or personalized products, personal care or hygiene items, hazardous materials, flammable liquids or gases, items purchased as final sale, and gift cards. If you are uncertain about the eligibility of your item, please contact our customer service team prior to submitting a return request.
Return Shipping
Unless the return is due to a verified manufacturing fault or an error on the part of Propify, all costs associated with returning an item are the responsibility of the purchaser. We recommend using a tracked and insured shipping service for all returns, as Propify cannot be held liable for items lost or damaged during the return process.
Invalid Delivery Information
It is the customer’s responsibility to provide accurate and complete delivery details at the time of purchase, including the correct recipient name, street address, and any other information required for successful delivery. Propify is not liable for orders that cannot be delivered due to incorrect, incomplete, or invalid delivery information provided by the customer.
Where an order is returned to us as a result of invalid or incomplete delivery details, the customer will be responsible for all costs associated with re-shipping the order, as well as any additional charges imposed by the carrier for returning the item to our facility. If the order is not returned to us - such as where it is lost or disposed of by the carrier - no refund or replacement will be issued. Customers are strongly encouraged to review all delivery details carefully before finalizing their order to avoid delays or loss.
Refunds
Once your returned item has been received and inspected, you will be notified regarding the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within ten (10) business days. Please note that your bank or credit card provider may require additional time to process the refund. If you have not received your refund within fifteen (15) business days of approval, please contact us for assistance.
Exchanges
If you wish to exchange an item, we recommend completing the return process for the original item and placing a separate order for the desired replacement. This ensures prompt service and the greatest availability of inventory.
Digital Products and Downloads
All sales of digital products and downloadable content are final. Digital products or downloads are not eligible for return, refund, or exchange under any circumstances. Once a digital item has been delivered or made available for download, no refund will be issued. We strongly recommend reviewing product descriptions and compatibility requirements carefully prior to purchase. If you have any questions about a digital product before purchasing, please contact our customer service team for clarification.
Refusal of Return and Refunds
Propify reserves the right to refuse any return or refund that does not comply with our stated policy or is returned in an unsuitable condition. Items sent to us without prior authorization will not be accepted or refunded.
Customer Support
For any questions or additional information regarding our returns and exchanges policy, or if you require assistance with your return, please contact our customer service team at propifyco@gmail.com. Our team is dedicated to ensuring a transparent and satisfactory resolution for all customers.