Order Fulfillment Timeline

Order Processing

All orders are processed within 1 to 3 business days following payment confirmation. Orders are not processed or shipped on weekends or public holidays. In the event of high order volume or unforeseen circumstances, processing may be delayed. Should a significant delay occur, customers will be notified promptly via email.

International Shipping

We offer complimentary standard shipping worldwide on all orders, with the option to upgrade to express shipping at checkout.

  • Standard Worldwide Shipping: Free
    Estimated delivery time: 12–18 business days

  • Express Worldwide Shipping: $24.99 AUD
    Estimated delivery time: 8–14 business days

Delivery times are estimates and may vary depending on the destination country, customs clearance, or other factors beyond our control.

Packaging

Your order will be securely encased within a standard power adaptor as protective packaging. This approach ensures enhanced security for your purchase during transit and minimizes the risk of delivery complications.

Please remember to fully open and unpack the power adaptor to access your products.

Tracking Information

Once your order has been dispatched, a tracking number will be provided to the email address supplied at checkout. You may track the status of your shipment on our website or through the carrier’s tracking portal. Should you not receive tracking details within a reasonable timeframe, please contact our customer service team for assistance.

Shipping Costs

  • Standard worldwide shipping is provided free of charge on all orders.

  • Express worldwide shipping is available for a flat rate of $24.99 AUD per order.

  • Shipping costs for express delivery are non-refundable once your order has shipped.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs. We recommend consulting your local customs authority for further details.

Order Accuracy & Error Handling

It is the customer’s responsibility to ensure that all shipping and contact information provided at checkout is accurate and complete.

  • If any discrepancies or errors are identified in your order details (such as an incomplete or incorrect shipping address), we will promptly contact you via email to confirm or rectify the information.

  • Orders with incorrect or incomplete information will be placed on hold, resulting in shipping delays.

  • If you have paid for express shipping, please note that express shipping fees are non-refundable in the event of a delay caused by customer error or non-response. Orders will remain on hold until accurate information is received.

Customer Support

For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at propifyco@gmail.com. We are dedicated to ensuring your experience is seamless from purchase to delivery.